Solution for camera not detected:

A properly working camera should have the following characteristics:

- The LED on the back of the camera is on
- The camera is present in the Windows Device Manager
- The camera can stream video and respond to commands

If the camera is not performing as described above you may need to reinstall the camera drivers so that it is detected correctly.

Follow these steps to correct any issues you may have with the detection of your camera in Windows:
1. Disconnect the USB cable and power supply (if applicable) from all Lumenera cameras.
2. Ensure that the proper version of the LuCam or INFINITY software is installed in your computer.
3. Attach the power supply to the Lumenera camera, if one was provided. 
4. Connect the camera to the USB cable and connect the USB cable to an available USB 2.0 port on your computer. 
5. If the New Hardware Wizard runs, follow the instructions provided. The camera should now be present in the Device Manager. If not, proceed to the next step.
6. Open the Device Manager. 
7. Find the entry in the list with a yellow question mark (?). You will find it in either of the two following locations.
   a. Imaging Devices Section: the camera will appear in this section as a "Lumenera USB 2.0 camera".
   b. Universal Serial Bus controllers: the camera will appear in this section as a "USB 2.0 device". Right-click on this entry and either select Update driver (in Windows XP and Windows Vista) or Properties (in Windows 2000). If you selected the Properties menu item, select the Driver tab in the dialog box and click the Update driver button.
8. The New Hardware Wizard will run to install the appropriate drivers for the camera. It should find the proper drivers automatically.

If after following the steps above, the camera has not corrected itself, please contact our TAC team to get more information on how to resolve the issues.

support@lumenera.com  
+1 613-736-4077 (press 2 from the auto-attendant) 
Hours of Operation: 9:00 AM EST to 5:30PM EST