How do I
find out about pricing or get a quotation?
Pricing is available through your local authorized Meiji Techno Microscope dealer. To find a dealer in your area, call us at 1-800-832-0060 or write to us HERE.
There are many websites that sell what appears to be Meiji Microscopes.
How can I tell I'm getting the real thing?
Meiji Techno products have been copied despite copyrighted designs and IP. All of our products have aluminum badges that say "Meiji" or "Meiji Techno" on the front, back or bottom. Genuine Meiji Techno Dealers display banners indicating that they are authorized by Meiji Techno Co., Ltd. as authorized sales and service agents for same. Websites that do not display at least one of these banners may not be authorized by Meiji, may sell Chinese, Russian or Indian copies of our product or be selling through unauthorized channels. Call MTA on our toll free number, 1-800-832-0060 Monday thru Friday, 9am - 5pm PST if you have any doubts about the dealer or our products.
What maintenance is necessary to preserve the performance of
my microscope?
Meiji Techno products are designed to deliver many years of
trouble free use even in harsh industrial environments.
Customer maintenance should be limited to simple cleaning of
the outer surfaces of the microscope with water and a mild
detergent and occasionally cleaning the outer surfaces of
the lens with a commercially available lens cleaning
solution. Never use hydrocarbon or alkaline-based solvents
or concentrated alcohol solutions to clean your microscope.
Any other repair or maintenance should only be performed by
an authorized Meiji Techno repair facility.
What makes Meiji a better microscope brand compared with others?
Our Limited Lifetime Warranty.
Consistent quality of our products.
Patented designs.
Meiji’s network of over 250 USA and Canadian dealers.
In addition, Meiji Techno does not sell direct so it does
not compete with their dealers.
Are all of your microscope models manufactured in Japan?
All Meiji Techno Microscopes have always been and continue to be
manufactured ONLY in Japan.
What does the "limited lifetime warranty" cover?
Subject to normal use, all Meiji Techno Products are
warranted for lifetime against defects in materials and
workmanship. Damage resulting from use or repair by
unauthorized parties or damage resulting from accident,
alteration, misuse or abuse is not covered. The warranty
gives you specific legal rights. You may also have other
rights which may vary from state to state.
How do I know if my repair is covered under the "limited lifetime warranty"?
You may call us at 800-832-0060 and describe the problem that you are having with your microscope. We can often determine over the phone whether it sounds like a warranty situation. If we are not able over the phone to make a determination, the next step would be to send your unit to us. When the technician inspects it upon arrival, he will determine whether it is a warranty repair or not. You will then be notified so that you may approve the repair. If we get an approval from you, the technician will go ahead with the repair. Warranty repairs will be shipped back to you by regular UPS freight prepaid. If there is a charge for repair, it will be shipped back at the customer's expense. All warranty repairs must be handled by our Santa Clara California office.
What are the charges for getting "non-warranty repair"
done?
We charge $60.00 per hour for labor, plus parts & return
shipping costs. Meiji Techno also has a large network of
dealers around the country that offer local on-site service
or will take your scope to their shop and return it to you
within a reasonable period of time. Price quotes for such
repairs are at the discretion of each individual dealer.
Meiji Techno is not responsible and will be held harmless for any and all published or non-published documents for errors, for any damage to any product or products as the result of end users or Meiji Techno employees and their distributors and contractors in the use of any equipment or documents pertaining to the use or repair of applicable products and services. |
